TERMS OF SERVICE  

  

Last revised: 2023  

 

  

Our terms  

 

 

Hello and welcome!  We are glad that you are taking the time to read these terms of service (the “Terms”). 

 

These Terms are important as they, together with your booking confirmation email (the “Booking Confirmation”), set out the legal terms on which Travel Services are made available to you through our Service. They also cover any interactions or communications you have with us through our Service.  

 

Your use of our Service is conditioned upon your acceptance of these Terms.  To book a Travel Service, you must also accept these Terms.  If you do not accept these Terms, then please do not use our Service or book a Travel Service. 

 

We may change these Terms at any time and your future use of our Service following changes to these Terms is subject to you accepting those updated Terms.  We recommend that you save or print a copy of these Terms. 

 

In these Terms: 

 

we", “us” or “our” refer to Expedia, Inc., a Washington corporation having its registered office at 1111 Expedia Group Way, West Seattle, WA 98119, USA, which provides our Service 

our Group of Companies” refers to us, and our subsidiaries and corporate affiliates  

our Partners” refers to any affiliated, co-branded or linked website through which our Group of Companies provides content or service 

our Service” refers to the provision of our Website and online tools  

Travel Services” refers to the applicable travel services made available to you by the relevant Travel Provider(s) through our Service, such as stays at a property, flights, car rental or things to do, etc. 

Travel Provider” refers to the travel supplier making available the Travel Services to you through our Service 

you” refers to you, the traveller, using our Service or making a booking with our Service. 

 

Please read these Terms carefully.  

 

Section 1 Rules and Restrictions 

 

As well as these Terms, other applicable terms and conditions provided by Travel Providers (such as an airline’s conditions of carriage, or a property’s terms and conditions, or a car rental company’s rental agreement, etc.) also apply to your booking (“Rules and Restrictions”).     

 

To make a booking, you must accept the Rules and Restrictions of the Travel Provider that you select (such as payment of due amounts, refundability, penalties, availability restrictions and use of fares or services, etc.).  The relevant Rules and Restrictions are provided to you before you make a booking and are incorporated by reference into these Terms.   

 

If you violate a Travel Provider's Rules and Restrictions, your booking may be cancelled and you may be denied access to the relevant Travel Service.  You may also lose any money paid for such booking and we or the Travel Provider may debit your account for any costs we or they incur as a result of such violation. 

 

Section 2 Using our Service 

 

Our rules 

 

We provide our Service to help you find information about Travel Services and to assist you in booking those Travel Services. It is provided to you for no other purpose.

 

You agree that: 

 

  • you will only use our Service for personal and non-commercial purposes  
  • you must be at least 18 years of age and have the legal authority to enter into contracts 
  • you will use our Service lawfully and in compliance with these Terms  
  • all information supplied by you is true, accurate, current and complete 
  • if you have an account with us, you will: 
    • safeguard your account information 
    • be responsible for any use of your account by you or others 
  • if you book on behalf of others: 
    • you will obtain their authorisation prior to acting on their behalf 
    • you will inform them about the terms that apply to the booking (including the Rules and Restrictions) and ensure that they agree to such terms 
    • you are responsible for paying any amounts due, for making any change/cancellation requests and for all other matters relating to the booking. 

 

You also agree not to:  

 

  • make any false or fraudulent booking  
  • access, monitor or copy any content on our Service using any robot, spider, scraper or other automated means or any manual process 
  • violate the restrictions in any robot exclusion headers on our Service or bypass or circumvent other measures employed to prevent or limit access to our Service  
  • take any action that imposes, or may impose, an unreasonable or large load on our infrastructure 
  • deep link to any part of our Service 
  • “frame”, “mirror” or otherwise incorporate any part of our Service into any other website. 

 

Access 

 

We may deny anyone access to our Service at any time for any valid reason.  We may also make improvements and changes to our Service at any time. 

 

How we order your search results 

 

There are many travel options available through our Service and we want to make your search results as relevant as possible. At the search results page you can select how to sort your results and use filter options to prioritise results based on your chosen preferences, for example price, guest review score, or other criteria. If you decide not to use these features, then you will see our default sort order which orders results as set out here

 

Within your search results we also sometimes display travel options that are paid-for commercial listings from our Travel Providers. Such travel options are clearly labelled for your information as “Ad” or similar equivalent labelling, to differentiate them from other travel options. 

 

Section 3 Confirming a booking 

 

Your Booking Confirmation includes the essential elements of your booking, such as the description of the Travel Service(s) booked and the price.   

 

We or our Partners will send your Booking Confirmation and any relevant travel documents to the email address you provide when you book.  If you do not receive your Booking Confirmation within 24 hours of making your booking, please contact us. 

 

Section 4 Payment 

 

Price 

 

The price of the Travel Service(s) will be as displayed on our Service, except in cases of obvious error.

Prices for Travel Services are dynamic and can change at any time.  Price changes will not affect bookings already accepted, except in cases of obvious error. We display many Travel Services, and we try hard to ensure that the displayed price is accurate. We reserve the right to correct any pricing errors on our Service.

 

If there is an obvious error and you have made a booking, we will offer you the opportunity to keep your booking by paying the correct price or we will cancel your booking without penalty.  We have no obligation to make available Travel Services to you at an incorrect (lower) price even after you have been sent a Booking Confirmation, if the error should reasonably have been apparent to you.

 

Taxes 

 

The prices displayed through our Service may include taxes or tax recovery charges. Such taxes or tax recovery charges may include amounts associated with value-added tax, goods and services tax, sales tax, occupancy tax and other taxes of a similar nature.

 

You acknowledge that except as provided below with respect to tax obligations on the amounts received from you, including facilitation fees and service fees where applicable in accordance with Section 6 (Stays) below, our Group of Companies does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on Pay Now bookings are a recovery of the estimated taxes that our Group of Companies pay to the Travel Provider for taxes due on the services provided by the Travel Provider (such as for the rental rate for the room). The Travel Providers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by jurisdiction. The actual amounts paid by our Group of Companies to the Travel Providers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the services provided by the Travel Provider.  

 

Sales, use and/or local hotel occupancy taxes are imposed on the amounts that our Group of Companies charge for services they provide (service fee and/or facilitation fee) in certain jurisdictions.  The actual amount imposed on services provided by our Group of Companies may vary depending on the rates in effect at the time the services are provided by the Travel Provider. In certain jurisdictions, our Group of Companies are responsible for collecting and remitting sales, use and/or local hotel occupancy taxes for the entire price, including the amounts we charge for our services as well as the Travel Services provided by the Travel Provider. 

 

In certain jurisdictions, you may be responsible for paying local taxes imposed by local tax authorities (such as city taxes or tourist taxes, etc.). Our Group of Companies or the Travel Provider may charge you such local taxes.  Our Group of Companies will notify you of any local taxes that will be payable by you before you complete your booking, where such taxes have been notified to our Group of Companies by the Travel Provider. 

 

The amount of local taxes can change between the booking date and stay date. If taxes have changed by your stay date, you may be liable to pay taxes at the higher rate. 

 

Payment processing 

 

For certain Travel Services, such as a Package (as defined in Section 6 (Packages), payment may be charged by more than one party (as will be shown on your payment method statement), however the total amount charged will not exceed the total price of all the Travel Services.

 

When payment is taken at the time of your booking and paid for in the local currency of our Service (as relevant), the company taking that payment (via third-party payment processors) and charging your payment method will be TPX Travel Canada ULC.

 

Notwithstanding the governing law and jurisdiction paragraph in Section 13 (General) of these Terms, where the company set out above takes your payment (via third-party payment processors) and charges your payment method, the law governing that payment transaction will be the laws of the location of such company.

 

Stored payment information

 

Our Privacy Statement provides information on how we use your payment and account information when you elect for us to store a credit or debit card or other payment method for future use.

 

Payment verification

 

You authorise the company (as set out in the “Payment processing” paragraph above) or the Travel Provider to:

 

  1. verify your payment method by obtaining a pre-authorisation, charging a nominal fee or through other verification means, and
  2. on verification, charge your payment method.

 

Fees charged by banks

 

Some banks and card issuers impose fees for international or cross-border transactions.  For example, if you make a booking using a card issued in a different country from the Travel Provider’s location or you choose to transact in a currency that is different from the local currency of our Service, your card issuer may charge you an international or cross-border transaction fee.

 

Also, some banks and card issuers impose fees for currency conversion. For example, if you make a booking in a currency different to the currency of your credit card, your card issuer may convert the booking amount to the currency of your credit card and charge you a conversion fee.

 

If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank or card issuer.  Our Group of Companies is not associated or responsible for any fees relating to varying exchange rates and card issuer fees.

 

Alternative payment methods

 

We may partner with providers of alternative payment methods (such as consumer finance companies), to provide our travellers with alternative payment methods. Our Group of Companies does not endorse or recommend any alternative payment provider or their products or services. Our Group of Companies is not responsible for the content or the acts or omissions of any alternative payment provider. Your use of any such provider’s payment method is at your own risk and will be governed by such provider’s terms and policies. 

 

Currency conversion

 

Any currency conversion rates displayed on our Service are based on public sources and current exchange rates, which may vary at the time of travel.  Such rates are provided for information purposes only and our Group of Companies does not guarantee the accuracy of such conversion rates.

 

Fraud

 

If a booking or account shows signs of fraud, abuse, association with a government-sanctioned person or entity, or other suspicious activity, we may request extra information from you.

 

If we reasonably conclude that a booking or account is associated with fraud or suspicious activity, we may:

 

  • cancel any bookings associated with your name, email address or account
  • close any associated accounts, and
  • take legal action, including to seek to hold you liable for any loss.

 

Please contact us about the cancellation of a booking or closing of an account.

 

Section 5 Cancelling or changing a booking 

 

Cancellation or change by you 

 

Cancellations or changes (with respect to the travel date, destination, place where the trip starts, property or means of transport) to a booking can be made by contacting us.  

 

You do not have an automatic right to cancel or change a booking unless allowed by the relevant Travel Provider under their Rules and Restrictions (which are provided to you before you make a booking).

 

Travel Providers may charge you fees for cancelling (in full or part) or changing a booking.  Such fees will be set out in the Rules and Restrictions.  You agree to pay any charges that you incur.  Please be aware that for changes, the price of your new arrangements will be based on the applicable price at the time you ask us to make the change. This price may not be the same as when you originally booked the Travel Services.  Prices tend to increase the closer to the departure date that the change is made. 

 

Please read the relevant Rules and Restrictions, so you know which terms apply to your booking.  For example:

 

  • if you book a stay at a property and you do not cancel or change your booking before the relevant cancellation policy period, you may be subject to the cancellation or change charges as shown in the relevant Rules and Restrictions
  • some properties do not permit cancellations of, or changes to, bookings after they are made
  • if you make a Pay Later booking and you do not show up or cancel the booking, the property may impose a no-show or cancellation charge as shown in the relevant Rules and Restrictions and you will be charged the property's no-show or cancellation charge in the property's local currency
  • if you do not show up or fail to use some or all of the Travel Services booked, refunds may only be due to you in line with the relevant Rules and Restrictions, and
  • where a cancellation affects more than one person on a booking (for example, two airline tickets booked on a single itinerary, etc.), any applicable cancellation charge will be applied in respect of each person on the cancelled booking.

 

If you want to cancel or change any part of a booking and such cancellation or change is allowed by the relevant Travel Provider, then, in addition to any charges imposed by the Travel Provider, we may also charge you an administration fee.  If such an administration fee applies, it will be notified to you before you agree to proceed with the change/cancellation.

 

Other cancellation or change

 

We (and the relevant Travel Provider) may cancel your booking if full payment for the booking, or any applicable cancellation/change charge or fee relating to a booking is not received when due.

 

For a variety of reasons (such as a property is overbooked due to connectivity issues or a property is closed due to a hurricane, etc.), it is possible that a booking may be cancelled or changed by the Travel Provider or us.   If this happens, we will make reasonable efforts to notify you as soon as possible, and offer alternative options/assistance or a refund where possible.

 

Refund

 

Any refunds will be transferred back to you to the payment method you used to make the original booking.  Such refunds will be made by the party that took your original payment.  Our fees are not refundable unless this is stated otherwise during the booking process.

 

Section 6 Travel Service specific terms 

 

This Section provides details of the terms relevant to the specific Travel Services provided by the Travel Provider. These details are not exhaustive and do not replace the relevant Rules and Restrictions, which are provided to you before you make a booking.

 

Each Travel Service is subject to the relevant Rules and Restrictions of the Travel Provider.  Please also read this Section which will also apply to your booking as applicable.  If there is any inconsistency between this Section and the relevant Rules and Restrictions, the relevant Rules and Restrictions prevail.

 

Stays 

 

Our Service may provide you with the option to Pay Now or Pay Later.  Room rates (including any applicable taxes and fees) are displayed to you through our Service under the Pay Now and Pay Later payment options.  Please note that taxes and fees may vary depending on which payment option you choose. Tax rates and foreign exchange rates may change in the time between booking and your stay.

 

Pay Now 

  

If you select the Pay Now payment option, the relevant company (as set out in Section 4 (Payment)) typically will charge the booking amount to your payment method on booking.

 

Our Group of Companies facilitate bookings made available through our Service. You acknowledge that our Group of Companies facilitate such bookings for a consideration (the “facilitation fee”).  The room rate displayed through our Service is a combination of the amount charged by the Travel Provider (for their services for the rental of the room) and the facilitation fee (charged and retained by our Group of Companies). Our Group of Companies may also charge and retain additional separate service fees in servicing your booking, which may vary based on the amount and type of booking. 

 

You agree that your payment method will be charged by our Group of Companies for the total booking amount, which includes the room rate displayed through our Service, plus tax recovery charges and service fees or, where applicable, taxes on the room rate and/or services provided by our Group of Companies.  On making your booking request you authorise our Group of Companies to facilitate the booking on your behalf, including making payment arrangements with Travel Providers. 

 

Pay Later 

 

If you select the Pay Later payment option, the Travel Provider will charge your payment method in the local currency at the time of your stay.

 

Deposit 

 

Some stay Travel Providers require a payment card or cash deposit at check-in to cover extra expenses incurred during your stay. Such deposit is not related to any payment received by the relevant company (as set out in Section 4 (Payment)) for your booking.

 

First night no-show 

 

If you do not show for the first night of your stay booking, but plan to check in for the subsequent nights, please confirm this with us before the original check-in date.  If you do not confirm this, then your whole booking may be cancelled.  Refunds for no-show will only be due to you in line with the relevant Rules and Restrictions of the property.

 

Group bookings 

 

You may not book more than 8 rooms through our Service for the same property for the same stay dates.  If you book more than 8 rooms in separate bookings, we may cancel your bookings.  We may also charge you a cancellation fee and if you paid a non-refundable deposit, such deposit may be forfeited.   If you want to book more than 8 rooms then please contact us.  You may be asked to sign a written contract or pay a non-refundable deposit.  

 

Ratings

 

Ratings shown through our Service indicate what you might expect from properties displaying that rating level, including (where applicable) through local and national star rating organisations.  These may differ from standards in your own country. Site displayed ratings do not represent or promise any particular feature or amenity. Additional information is available in the “Overview” or “Amenities” section of the property details page. These guidelines are subject to change, and our Group of Companies and our Partners cannot guarantee the accuracy of any specific rating displayed from time to time through our Service.

 

Meals

 

If meals are part of your stay booking, the number of meals included depends on the number of nights of your stay. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner.  No refunds will be available if one or more meals are not consumed.

 

Flights 

 

If you pay our Group of Companies (on behalf of the Travel Provider) for a standalone flight booking, we will act as agent of such Travel Provider. Your contract for the flight is between you and the relevant Travel Provider.

 

The price and availability of your flight is only guaranteed once your purchase of the Travel Service is completed and your tickets issued. 

 

Low-cost flights

 

For certain flights, the price displayed may have been converted from another currency.   This is for convenience purposes to provide you an estimated price in your local currency. The actual amount charged by the airline may differ due to varying exchange rates applied by banks and card issuing companies.  Please see Section 4 (Payment) for information on fees that may be charged by banks and card issuers.

 

Site redirection

 

Sometimes you may be redirected from our Service to the airline's website to complete your booking and pay.  Your contract for any such booking is with the relevant airline Travel Provider.  Our Group of Companies is not associated with, or liable in respect of, any such bookings.

 

Flight terms and conditions

 

You understand and agree that:

 

  • airlines ultimately control their schedules, and they may change or cancel your flight for a variety of reasons (for example, mechanical problems or adverse weather, etc.). Whenever the airline gives us information about a change or cancellation to your itinerary, we will pass it on to you and help you assess your options. You should always check the scheduled departure time of your flight before travel
  • airlines control seating and we do not guarantee the availability of specific seats, even when pre-booked
  • if you book a return flight and do not use the outward flight, the airline may cancel the return flight without refund
  • for special or charter flights, the airline, the flight schedule, the aircraft type, the itinerary and possible stops are given as an indication only. These specifics may be subject to change even after confirmation
  • some airlines impose extra charges for meals, luggage and preferred seat selection, etc. Unless we provide such optional services for booking through our Service then any reference about these extra optional services and related charges shown through our Service is for information only and may be updated by airlines at any time. Where we provide the option for you to book such extras through our Service, then the price of such optional extras will be displayed to you and after selection by you, added to your price
  • you must follow the relevant Rules and Restrictions on the carriage of children. Children older than 2 on the return date must have a return ticket at a child fare for both the outbound and inbound flights. You will not be eligible for a refund of any seat charges incurred during travel if you do not comply. Children aged under 2 will not be allocated their own seat unless a child fare is booked for them. Unaccompanied children under 14 will only be allowed to fly in line with the relevant Rules and Restrictions
  • the carriage of hazardous materials aboard aircraft in your luggage or on you is generally forbidden.

Combined one-way tickets

 

We may offer you the opportunity to book two one-way tickets instead of a return ticket. Combined one-way tickets may provide a greater choice of flights.  They are often cheaper and can be combined on the same airline or on different airlines.

 

Unlike return tickets, each one-way ticket is subject to its own Rules and Restrictions.  If one of these flights is affected by an airline change (such as cancellation or rescheduling), then you may have to make changes to the other flight. In such instances you will be responsible for any charges or fees incurred for making changes to the unaffected flight.

 

Air miles and vouchers

 

Except as explicitly provided by the Service, Air miles and vouchers from loyalty programmes may not be used when booking flights through our Service.

 

Airline liability

 

Law, treaties and the airline's own Rules and Restrictions normally limit an airline's liability for death, personal injury and other damages.

 

Operating airlines

 

Flights booked with one airline are sometimes operated by another airline.  When different, details of the operating airline are shown through our Service. The airline that issues your ticket will charge you for your flight and will appear on your payment method statement.

 

No-show or cancellation

 

In case of a no-show or cancellation, you may be entitled to a refund of airport taxes and fees included in the price of the flight purchased. In this instance, you can request such a refund from us, and we will submit your request to the airline on your behalf.

 

Cars

 

Payment

 

For certain bookings, payment for your car rental booking may be charged by the Travel Provider, not our Group of Companies. 

 

When you collect your rental car, you/the driver must present your/their valid credit card.  You must check with the Travel Provider which credit cards they accept.  Debit cards are not accepted.  The Travel Provider may submit an authorisation request to your credit card issuer during the rental period by way of a deposit. You/the driver should ensure you have a sufficient credit limit for this purpose. Some larger car types may require two credit cards. 

 

If you do not follow the above rules, the Travel Provider may not make the vehicle available to you and you may, subject to the Rules and Restrictions, be required to pay an amount up to the