We at Expedia, Inc. understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the Personal Information (as defined below) you provide to us. Please read this policy to learn about our privacy practices. By visiting this Website, you are accepting the practices described herein.
Privacy Statement Summary
This is a summary of our Privacy Statement. To review our Privacy Statement in full, please click here, or scroll down.
In General. We receive and store any information you enter on this Website or give us in any other way. This includes information that can identify you or that can be identified as being about you ("Personal Information"), including your first and last name, telephone number, postal and email addresses, fax number, and billing information (such as credit card number, cardholder name, and expiration date). We may also request information about your hotel room preferences, and frequent flyer and car rental program information. You can choose not to provide your Personal Information to us, but in general some Personal Information about you is required in order for you to book travel through this Website; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on this Website.
Travel Companion Information. When you make a reservation for someone else through this Website, we will request Personal Information and travel preferences about that individual. It is your responsibility to obtain the consent of other individuals prior to providing us with their Personal Information and travel preferences. Any access to view or change their information will be available only through your account with us (the "Account").
Information from Other Sources. We also may periodically obtain information about you from affiliated entities, business partners and other independent third-party sources and add it to your Account. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information. When we collect information about you from a third party, we ensure that appropriate consent has been obtained. By transacting on this Website, you agree that we may collect such information for fraud prevention purposes. We will also receive information about you from The Toronto-Dominion Bank and its affiliates ("TD Bank") as described below under the section “With whom we share your information”.
Automatic Information. We automatically collect session information about your computer when you visit this Website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. We use this automatic information to customize your user experience; to inhibit fraud; to serve advertisements, special offers and other information that may be of interest to you; and for other legitimate purposes we bring to your attention. For more information, please see Cookies and other technologies. If you do not want Expedia to collect or use this session information, you can access the travel services we offer on this Website "offline" by calling Expedia For TD at 1-877-222-6492 around the clock to speak to a representative personally.
Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on this Website. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. For example, if you search for a flight to New York on this Website and have saved your itinerary or otherwise not yet booked your travel, we may send you an email message reminding you about your saved travel itinerary or about a special airfare to New York. Similarly, if you receive an email from us about New York travel and demonstrate an interest in New York hotels by affirmatively clicking on a link about New York hotels in the email, you may receive an email about New York hotel offers or other destination information. We believe these email messages will provide you with useful information about travel-related special offers available through this Website. Please note that you will have the opportunity to choose not to receive these email messages at the point of email collection and in any such email we send.
Please review "Your choices with respect to the collection and use of your information" below.
Expedia may share your information with the following entities:
TD Bank. In connection with the Program and this Website, we will both obtain Personal Information about you from TD Bank and share Personal Information about you with TD Bank, including information about your TD Canada Trust Credit Card and purchases you make through this Website.
Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of this Website or, as discussed below, to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
Business partners with whom we may jointly offer products or services, or whose products or services may be offered on this Website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you with those business partners. Please note that we do not control the privacy practices of these third-party business partners and encourage you to review their privacy policies before you respond to any joint offer.
Government and Law Enforcement Agencies. We may be required to disclose your Personal Information to law enforcement agencies and governments around the world for security, customs and immigration purposes. For example, under U.S. Law, the U.S. Department of Homeland Security Bureau of Customs and Border Protection requires that certain travel and reservation information, known as Passenger Name Record or PNR data, relating to people travelling to or from the U.S.A,, or through U.S. airspace, be provided to the Department prior to such travel. We may disclose this information to airlines or other travel providers so that they can forward it to the applicable law enforcement agencies and governments.
We also may share your information:
In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Other than as set out above, you will be notified when Personal Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share your Personal Information in those circumstances.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors this Website receives or the most popular hotels and vacation destinations. This information does not contain any Personal Information and is used to develop content and services we hope you will find of interest.
You can access and update your contact information by visiting this Website's My Account page. You can access other Personal Information that we may have about you by contacting us at the email address below. Please also note that we may retain certain information associated with your Account for as long as we have a legitimate reason for doing so, including for analytical purposes as well as for recordkeeping integrity.
As discussed above, you can choose not to provide us with any Personal Information, although it may be needed to book travel or to take advantage of certain features offered on this Website.
You also can add or update your Personal Information as described above.
You will be given a choice as to whether you want to receive email messages from us about special offers. You can modify your choice at any time on this Website’s My Account page. You will also be given the opportunity to unsubscribe from commercial messages in any such email we send. Please note that we reserve the right to send you other service and privacy-related communications, including service announcements and administrative messages relating either to your Account or to your transactions on this Website, without offering you the opportunity to opt out of receiving them. We may also send you survey emails, which will include the opportunity to opt out of future survey emails.
You may have the opportunity on this Website to provide a mobile number in order to receive day-of-travel flight alerts. You may discontinue these alerts at any time.
You may close your Account by contacting TD Bank.
To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting this Website.
To help us customize the content and advertisements provided to you on this Website. For example, when you access a page on this Website, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests. See Display of Advertising/Your choices for more information about our online advertising practices and your choices.
To help measure and research the effectiveness of this Website features and offerings, advertisements, and email communications (by determining which emails you open and act upon).
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on this Website.
In addition to the above cookies, we use Local Shared Objects, also referred to as "flash cookies," on this Website. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on this Website. Local Shared Objects are similar to browser cookies, but can store data more complex than simple text. By themselves, they cannot do anything to or with the data on your computer. Like other cookies, they can only access personally identifiable information that you have provided on this site, and cannot be accessed by other websites. To find out more about flash cookies or how to disable them, please click here: http://kb2.adobe.com/cps/526/52697ee8.html
This Website may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within this Website to another, to deliver or communicate with cookies, and to improve this Website’s performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on this Website. This helps us measure the effectiveness of our content and other offerings.
If you do not want to accept cookies or Web beacons, you can access the travel services we offer on this Website "offline" by calling Expedia For TD at 1-877-222-6492 around the clock to speak to a representative personally.
Data collected by business partners and ad networks to serve you with relevant advertising. The advertisements you see on this Website are served by us or by our service providers. But we also allow third parties to collect information about the online activities of users of this Website through cookies and other technologies. We do not share with them any Personal Information about you, nor do we permit these third parties to collect Personal Information about you (such as email address or other contact information) on our site. These third parties include (1) business partners, who collect information when you view or interact with one of their advertisements on this Website; and (2) advertising networks, which collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on this Website tailored to your apparent interests.
Data collected by companies that operate cookie-based exchanges to serve you with relevant advertising. Like other companies operating online, this Website participates in cookie-based exchanges where anonymous information is collected about your browsing behavior through cookies or other technologiesand segmented into different topics of interest (such as travel). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share your Personal Information (such as your email address) with these companies and we do not permit these companies to collect any of your Personal Information on this Website. Please click here to learn more about cookie-based exchanges, including how to access information about the topics of interest associated with cookies on your computer and how to decline participation in these programs.
We want you to feel confident about using this Website to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee data security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the Personal Information you provide to us. For example, only authorized employees are permitted to access Personal Information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive Personal Information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
This is a general audience website and does not offer services directed to children. Should a child whom we know to be under 13 send Personal Information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her Personal Information.
Email: customer service and feedback form. We will do our best to respond to your request within 24 hours.
Call: Please call 1-877-222-6492 around the clock to speak to a representative personally.
Write: c/o Expedia Canada Corp., 410 Adelaide Street West, Suite 610, Toronto, Ontario M5V 1S8.
Expedia, Inc., 333 108th Ave. NE, Bellevue, WA 98004 USA